Second Chat Ltd Effective Date: 7 August 2026 ICO Registration Number: ZC214947
This Privacy Policy explains how Second Chat Ltd ("we", "us", "our") collects, uses, stores, and shares your personal data when you use the SecondChat app ("the app").
We take your privacy seriously. Please read this policy carefully. By using SecondChat, you agree to the practices described here.
If you have any questions, contact us at: contact@secondchat.co
Second Chat Ltd is the data controller for personal data collected through SecondChat.
We are registered with the Information Commissioner's Office (ICO) in the United Kingdom under registration number ZC214947.
We collect the following categories of personal data:
When you connect your Twitch, Kick, or YouTube accounts, we collect:
We collect data in the following ways:
We only process your personal data when we have a lawful basis to do so. The bases we rely on are:
| Purpose | Legal Basis |
|---|---|
| Creating and managing your account | Performance of a contract |
| Processing payments and subscriptions | Performance of a contract |
| Providing streamer, mod, and fan features | Performance of a contract |
| Sending transactional messages (receipts, account alerts) | Performance of a contract |
| Sending promotional communications (new features, streak reminders) | Consent |
| Improving the app and fixing bugs | Legitimate interests |
| Preventing fraud and ensuring security | Legitimate interests / Legal obligation |
| Complying with legal obligations | Legal obligation |
You can withdraw consent for promotional communications at any time by updating your notification preferences in the app or emailing contact@secondchat.co.
Specifically, we use your data to:
We do not sell your personal data. We may share it with:
We use third-party providers to operate SecondChat. These providers process data on our behalf and are contractually required to protect it:
When you connect Twitch, Kick, or YouTube, limited data is exchanged with those platforms via their APIs in order to provide the features you've requested. Their use of your data is governed by their own privacy policies.
We may disclose your data if required to do so by law, court order, or regulatory authority, or if we believe disclosure is necessary to protect the rights, property, or safety of Second Chat Ltd, our users, or others.
If Second Chat Ltd is acquired, merged, or undergoes a change of ownership, your data may be transferred as part of that transaction. We will notify you before your data is transferred and becomes subject to a different privacy policy.
SecondChat operates globally and your data may be processed and stored in countries outside your own, including the United Kingdom, the European Economic Area, and the United States.
Where we transfer data outside the UK or EEA, we ensure appropriate safeguards are in place, such as:
We keep your personal data for as long as your account is active or as needed to provide our services. Specifically:
| Data Type | Retention Period |
|---|---|
| Account data | Until account deletion, then 30 days |
| Payment records | 7 years (UK legal requirement) |
| Chat and moderation logs | 90 days rolling |
| Usage and analytics data | 24 months |
| Support communications | 2 years |
| Crash and error logs | 90 days |
When data is no longer needed, we delete or anonymise it securely.
Depending on where you are located, you have the following rights over your personal data:
To exercise any of these rights, contact us at contact@secondchat.co. We will respond within 30 days.
If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
If you are a California resident, you have the right to:
To exercise your CCPA rights, contact us at contact@secondchat.co with the subject line "CCPA Request".
Regardless of your location, you can contact us at any time to access, correct, or delete your data. We will respond within a reasonable timeframe and in accordance with applicable local law.
We take appropriate technical and organisational measures to protect your personal data, including:
No system is 100% secure. If we become aware of a data breach that affects your rights and freedoms, we will notify you and the relevant authorities as required by law.
SecondChat is not intended for children under 13. We do not knowingly collect personal data from children under 13.
If you are a parent or guardian and believe your child has provided us with personal data, please contact us at contact@secondchat.co and we will delete it promptly.
For US users, please refer to our COPPA notice in our Terms and Conditions.
We may send you push notifications and emails about:
You can manage your notification preferences at any time in the app under Settings > Notifications, or by emailing contact@secondchat.co.
Our app itself does not use browser cookies. However, our website uses Google Analytics (GA4) to understand site traffic, and may use other cookies. Please refer to our Cookie Policy for full details.
Third-party services we use (such as Stripe and Google Analytics) may set their own cookies or use tracking technologies. These are governed by their own privacy policies.
We may update this Privacy Policy from time to time. If we make material changes, we will notify you via the app or by email before the changes take effect. The updated policy will always be available within the app.
For any privacy-related questions, requests, or complaints:
Second Chat Ltd Email: contact@secondchat.co
ICO Registration: ZC214947
Last updated: 7 August 2026