Second Chat Ltd Effective Date: 7 August 2026
This Refund Policy explains your rights when it comes to payments made through SecondChat. It applies to streamer subscriptions, fan supporter tiers, in-app purchases, and donations.
We want to be fair. If something has gone wrong, contact us and we'll do our best to help.
Streamer subscriptions are billed monthly and renew automatically.
Fan supporter tier payments are billed monthly.
In-app purchases (including emblems, perks, and other digital items) are generally non-refundable once purchased, as they are delivered digitally and instantly.
Exceptions:
Donations made through SecondChat are sent directly to streamers and are non-refundable once processed. This is because:
If you believe a donation was made fraudulently or without your authorisation, contact us at contact@secondchat.co and we will investigate. We cannot guarantee recovery of funds already disbursed to a streamer.
If you are based in the European Union or European Economic Area, you may have the right to withdraw from a digital purchase within 14 days under the EU Consumer Rights Directive.
However, by accessing or using a digital purchase immediately after payment, you expressly consent to waive your right of withdrawal in accordance with Article 16(m) of the Consumer Rights Directive.
If you have not yet accessed or used the digital content, you may request a refund within 14 days of purchase by contacting contact@secondchat.co.
If you are based in the United Kingdom, your statutory rights under the Consumer Rights Act 2015 are not affected by this policy. If digital content is not of satisfactory quality, fit for purpose, or as described, you may be entitled to a repair, replacement, or refund.
If you purchased a subscription or in-app purchase through the Apple App Store or Google Play Store, refund requests must be made directly through those platforms, as they manage the payment:
We are unable to issue refunds for purchases made through Apple or Google directly.
To request a refund, contact us at:
contact@secondchat.co
Please include:
We aim to respond to all refund requests within 5 business days.
If you initiate a chargeback with your bank or card provider without first contacting us, we reserve the right to suspend your account pending investigation. We encourage you to reach out to us first, most issues can be resolved quickly without a formal dispute.
We may update this Refund Policy from time to time. The current version will always be available in the app.
Second Chat Ltd Email: contact@secondchat.co
Last updated: 7 August 2026